Return Policy – Jacosmetics
At Jacosmetics, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.
📦 Return Window
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You have 7 calendar days from the date of delivery to request a return or exchange.
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The product must be unused, in its original packaging, with the seal intact, and not tampered with.
🚫 Items Not Eligible for Return
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Opened, used, or customer-damaged items
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Sale or clearance items (unless defective)
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Personalized items (unless they have a manufacturing defect)
🔄 Exchange for Defective Products
If your product has a manufacturing defect, please contact us within 7 days of receiving it. Once confirmed, we will exchange the item at no extra cost.
💰 Refunds
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Once we receive and inspect the returned product, refunds will be processed within 7 business days.
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The refund will be issued to the original method of payment.
📬 How to Request a Return or Exchange
Please contact us via email at: support@jacosmetics.com or WhatsApp: (insert number here) with the following details:
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Order number
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Full name
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Reason for return
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Photos of the product (if defective)
📢 Important Notes
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Shipping costs for returns due to change of mind or non-defective exchanges are the customer’s responsibility.
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If the return is due to our error or a defective item, we’ll cover the return shipping costs.